The Best Chatbots For E-Commerce

It’s fair to say that in some point in our lives, we’ve walked into a store we’ve never been to with an intent to buy, and either had to hunt down an employee for guidance or left empty handed. Most online shopping experiences can feel this way; both lengthy and time-consuming, nothing to steer the customer in the right direction or answer any questions they may have, right then and there. If the customer can’t get the help they need, they’re less likely to buy.

E-commerce brands, for a long time, have been trying to connect with cutomers in real-time without overwhelming their agents, making it difficult to cater to every customer. Now they can, with an instant, friendly, knowledgable AI Chatbot.

The best chatbots answer questions about order issues, shipping delays, refunds, and returns. They also ensure that online retailers can always

• Focus on personalized customer service
• Ask the customer if they need help
• Provide product recommendations
• Gather information about their needs and interests
• Make suggestions based on that information
• Guide theem too similar content or products
• Walk then through the sales process
• Re-engage past customers to encourage repeat business

This reduces the workload for custom service agents and ensures customers can get answers to their questions at any time. Many chatbots for E-commerce brands can also handle bot-to-human handoffs when conversations get too complicated for AI.

E-commerce chatbots also collect a fortune of data and present this data through dashboards. This includes data about customer queries, behavior, engagement, sentiment, and interactions. This gives you very valuable insight into who your customers are and what they value and focus on the most important improvement opportunities like the website, visitor experience, and support.

Each business naturally has different needs and priorities, and chatbot solutions are bound to have some drawbacks, so what are the best chatbots for eccomerce brands?